To Citibank,
I have heard great stuff about Citibank from friends and family so I am really interested to apply for a Citibank card but are really dissapointed with Citibank application. For the last two application fail which i dont know why the first one fail and the second one fail is because they cannot get my office number, which they can call me to verified as the office number change. Anyway Citibanks staff keep calling me up to apply and last Monday 18th roughly 9 pm when i was at Shell petrol station at Section 17, a citibank staff who introduce himself as Eddie ask me to apply for Citibank and i was thinking i will try my last time with Citibank and he ask for my HSBC card and also ask my credit limits, and billing address which i felt is not usual. But when i reach home i saw the name card he pass me with this information. (Notice the address is in Ipoh? What the hell they doing here)
Eddie Chong Wai Chyi
Associate Unit Sales Manager
Global Consumer Group
Citigroup Sales & Outsourcing Services Sdn Bhd (631340-K)
1& 1A Medan Istana 3,
Bandar Ipoh Raya 30000 Ipoh,
Perak Darul Ridzuan, Malaysia
Tel +6052498710
Fax +6052410050/2537911
Hp +60165519918/0194339730
And i call the person who so call Eddie at 0165519918 on Thursday to verify and the person who answer the call told me he is Eddie and is not with Citibank but with Hong Leong. So worrying that this is a Fraud, i cancel my HSBC card(Which have really great customer service) right away and call Citibank on Thursday to verify, and was ask by the customer service to log my reports to Mr. Roger at Sales department. Until today i still do not receive a responds from Citibank and today I receive another call from the one so call Eddie asking me my HSBC credit card limit again.(So i suspected fraud as he did ask me before).
So i immediately call Citibank customer service and was answer by the lady Fatimah and I ask her to check on the status whether Citibank is investigating the case and pass her the number where the person is calling me from 05-2498708 and explain the story all over again to her. She told me there is no application submitted yet. Instead of helping me log a report, she tell me that Citibank cannot help me check as I am not a Citibank card holder yet. And is not going to log this case as she said that the information I have given is not enough. With the phone number and material i provided i believe Citibank can do some checking to make consumer felt save using Citibank instead of telling me that I am not a Citibank user and the information is not enough. I am really dissapointed with Citibank on this matter.
Regards,
Francis
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4 comments:
Aiya... if you fall into the trap of sexy female credit card promoter, then I have nothing to say la, sui ham sap lor but this is a male promoter, named Eddie.
Man, next time around, if you want a Citi bank credit card, go straight to menara Citi lar, near KLCC only what. Take this as a lesson. Do not simply give your personal information, especially financial related information to someone you do not know, again especially male. Haha...
Why complain to Citibank?
Just lodge a police report and file a complaint to the Consumer Association - FOMCA...not sure if this would be better than our dear Citi. :P
No. 1D, Bangunan SKPPK, Jalan SS9A/17
Petaling Jaya
Selangor
Malaysia
47300
Email:
nccc@nccc.org.my / www.nccc.org.my nccc@nccc.org.my
Telephone: 03-78779000/78748096
Fax: 03-78748097
And btw....why still "Writter"???
oh ya ho... okok i change to writer now
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